Frequently asked questions
Where are your products made?
All of our products are handcrafted by Sam in Marina del Rey, California.
Are your products vegan?
All of our products are vegan except for our face creams, which use beeswax as a thickener and skin protecting agent.
Are your products suitable for senstive skin?
How long do your products last?
All of our products have a 6-12 month period after opening, so you have a year to use them once you’ve opened them. We recommend storing your skincare in a cool, dry and dark place to keep them in perfect true. This is particularly important for natural skincare like ours as we haven't included nasty chemical preservatives in any of our products.
How do I use the products?
Please see individual product pages for instructions on how to use each product. We've also started creating "How To" videos on our YouTube page, which gives you a detailed guide on how to use each product. Check that out here.
What's the difference between your Nourishing & Restoring Face Creams?
The difference is that the Nourishing Face Cream has a natural therapeutic scent whereas the Restoring Face Cream is fragrance and essential oil free.
The Restoring Face Cream also uses carrot seed oil which has a light natural sunscreen.
They're both amazing for balancing, protecting, and rejuvenating the skin so it mainly comes down to your preference of if you like scents or not in your skincare routine.
Delivery & Shipping
How much does shipping cost?
Do you ship worldwide?
Yes, we ship worldwide! Shipping charge is calculated at checkout.
How long will my order take to arrive?
Where is my order?
Please see "How long will it take for my order to arrive?" above for our estimated shipping times to your location. If however it has been longer than these estimates, please let us know!
Payments & Refunds
Refunds and Money Back Guarantee
Which payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal as payment.
-- Your privacy is critically important to us.
Sam's Soulutions is located at:
108 Catamaran St #3
CA, United States
Like most website operators, Sam's Soulutions collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Sam's Soulutions's purpose in collecting non-personally identifying information is to better understand how Sam's Soulutions's visitors use its website. From time to time, Sam's Soulutions may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Sam's Soulutions also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.samssoulutions.com/ blog posts. Sam's Soulutions only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Certain visitors to Sam's Soulutions's websites choose to interact with Sam's Soulutions in ways that require Sam's Soulutions to gather personally-identifying information. The amount and type of information that Sam's Soulutions gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.samssoulutions.com/ to provide a username and email address.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
- Links To External Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Sam's Soulutions discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Sam's Soulutions's behalf or to provide services available at Sam's Soulutions's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Sam's Soulutions's website, you consent to the transfer of such information to them. Sam's Soulutions will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Sam's Soulutions discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Sam's Soulutions believes in good faith that disclosure is reasonably necessary to protect the property or rights of Sam's Soulutions, third parties or the public at large.
If you are a registered user of https://www.samssoulutions.com/ and have supplied your email address, Sam's Soulutions may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Sam's Soulutions and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Sam's Soulutions takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Sam's Soulutions may collect statistics about the behavior of visitors to its website. Sam's Soulutions may display this information publicly or provide it to others. However, Sam's Soulutions does not disclose your personally-identifying information.
This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.
To enrich and perfect your online experience, Sam's Soulutions uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
Those who engage in transactions with Sam's Soulutions – by purchasing Sam's Soulutions's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Sam's Soulutions collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Sam's Soulutions. Sam's Soulutions does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
If Sam's Soulutions, or substantially all of its assets, were acquired, or in the unlikely event that Sam's Soulutions goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Sam's Soulutions may continue to use your personal information as set forth in this policy.