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Frequently asked questions

Products

Where are your products made?


All of our products are handcrafted by Sam in Marina del Rey, California. Learn more about how & why Sam started creating plant-based skincare here.




Are your products vegan?


All of our products are vegan except for our face creams, which use beeswax as a thickener and skin protecting agent.




Are your products suitable for senstive skin?


All of our products are formulated to balance the skin as gently as possible with nonirritating ingredients. This is especially true of our Restoring Face Cream, Soothing Face Spritz, & Regenerating Serum, which include no essential oils or natural fragrance. To be completely sure of compatibility with your skin, we'd recommend you test our product on a small area before you begin daily use.




How long do your products last?


All of our products have a 6-12 month period after opening, so you have a year to use them once you’ve opened them. We recommend storing your skincare in a cool, dry and dark place to keep them in perfect true. This is particularly important for natural skincare like ours as we haven't included nasty chemical preservatives in any of our products.




How do I use the products?


Please see individual product pages for instructions on how to use each product. We've also started creating "How To" videos on our YouTube page, which gives you a detailed guide on how to use each product. Check that out here.




What's the difference between your Nourishing & Restoring Face Creams?


Both face creams have the same base oils and are both aloe vera based. However, the Nourishing Face Cream is infused with essential oils (lavender, frankincense, ylang ylang, tea tree, and geranium) whereas the Restoring Face Cream uses botanical extracts (bamboo, gotu kola, and goji berry).

The difference is that the Nourishing Face Cream has a natural therapeutic scent whereas the Restoring Face Cream is fragrance and essential oil free.

The Restoring Face Cream also uses carrot seed oil which has a light natural sunscreen.

They're both amazing for balancing, protecting, and rejuvenating the skin so it mainly comes down to your preference of if you like scents or not in your skincare routine. Overall we've found a lot of people use both. The Nourishing Face Cream in the evening (it’s also slightly thicker) and the Restoring Face Cream during the day. That way you’re getting the benefits of both botanical extracts and essential oils and you don’t have to choose one in particular.





Delivery & Shipping

How much does shipping cost?


Shipping is free for all US & Canada orders over $50 and all international orders over $75. For orders under $50, US shipping typically ranges between $7 - 12. We ship via USPS with a priority mail flat rate regional rate box. The price is calculated at checkout based on your state. If an order is under 1ib (i.e. a one product order) we can ship first class mail which provides a less expensive option. However, this does take longer to arrive than priority mail. For international orders, we ship first class mail and the price is dependant on the destination country.




Do you ship worldwide?


Yes, we ship worldwide! Shipping charge is calculated at checkout.




How long will my order take to arrive?


We pack orders daily (Monday-Friday) and to aim ship out on the same day if your order is placed before 11am PT Time. For US orders, you should receive your items within 1-4 working days. For orders outside of the US, orders should be with you within 7-10 working days. All orders are sent via USPS First Class Package and then your local postal service takes over once the parcel has landed in your country. If you haven't received a parcel within these time frames, please let us know!




Where is my order?


Please see "How long will it take for my order to arrive?" above for our estimated shipping times to your location. If however it has been longer than these estimates, please let us know!





Payments & Refunds

Refunds and Money Back Guarantee


Our Sam's Soulutions money back guarantee policy covers 30 days from the date of your purchase. Email us at Sam@SamsSoulutions.com to let us know you'd like a refund (and if you could give us some feedback about why you didn't get on with the product, we'd really appreciate it!). We will then send you a free returns label for you to ship the items back to us (so we can recycle and dispose of the packaging correctly). Once the items have been received by us, we'll process your refund via your original payment method.




Which payment methods do you accept?


We accept all major credit cards, debit cards, and PayPal as payment.





Privacy Policy

Sam's Soulutions Privacy Policy


Welcome to our Privacy Policy
-- Your privacy is critically important to us.
Sam's Soulutions is located at:
Sam's Soulutions
108 Catamaran St #3
CA, United States
3109540150
It is Sam's Soulutions's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.samssoulutions.com/ (hereinafter, "us", "we", or "https://www.samssoulutions.com/"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions. - Website Visitors
Like most website operators, Sam's Soulutions collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Sam's Soulutions's purpose in collecting non-personally identifying information is to better understand how Sam's Soulutions's visitors use its website. From time to time, Sam's Soulutions may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Sam's Soulutions also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.samssoulutions.com/ blog posts. Sam's Soulutions only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below. - Gathering of Personally-Identifying Information
Certain visitors to Sam's Soulutions's websites choose to interact with Sam's Soulutions in ways that require Sam's Soulutions to gather personally-identifying information. The amount and type of information that Sam's Soulutions gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.samssoulutions.com/ to provide a username and email address. - Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. - Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Sam's Soulutions and does not cover the use of cookies by any advertisers.
- Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services. - Https://www.samssoulutions.com/ uses Google AdWords for remarketing
Https://www.samssoulutions.com/ uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. - Protection of Certain Personally-Identifying Information
Sam's Soulutions discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Sam's Soulutions's behalf or to provide services available at Sam's Soulutions's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Sam's Soulutions's website, you consent to the transfer of such information to them. Sam's Soulutions will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Sam's Soulutions discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Sam's Soulutions believes in good faith that disclosure is reasonably necessary to protect the property or rights of Sam's Soulutions, third parties or the public at large.
If you are a registered user of https://www.samssoulutions.com/ and have supplied your email address, Sam's Soulutions may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Sam's Soulutions and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Sam's Soulutions takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. - Aggregated Statistics
Sam's Soulutions may collect statistics about the behavior of visitors to its website. Sam's Soulutions may display this information publicly or provide it to others. However, Sam's Soulutions does not disclose your personally-identifying information. - Affiliate Disclosure
This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay. - Cookies
To enrich and perfect your online experience, Sam's Soulutions uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Sam's Soulutions uses cookies to help Sam's Soulutions identify and track visitors, their usage of https://www.samssoulutions.com/, and their website access preferences. Sam's Soulutions visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Sam's Soulutions's websites, with the drawback that certain features of Sam's Soulutions's websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Sam's Soulutions's use of cookies. - E-commerce
Those who engage in transactions with Sam's Soulutions – by purchasing Sam's Soulutions's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Sam's Soulutions collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Sam's Soulutions. Sam's Soulutions does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities. - Business Transfers
If Sam's Soulutions, or substantially all of its assets, were acquired, or in the unlikely event that Sam's Soulutions goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Sam's Soulutions may continue to use your personal information as set forth in this policy. Privacy Policy Changes
Although most changes are likely to be minor, Sam's Soulutions may change its Privacy Policy from time to time, and in Sam's Soulutions's sole discretion. Sam's Soulutions encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.





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Sam's Soulutions

108 Catamaran St #3, Marina del Rey, CA 90292

(310) 954-0150

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© 2020 Sam's Soulutions